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Program Management Support Services overview

Program Management of Security Projects

Program management is the process of managing of several related projects. The typical program could involve one large security project with multiple locations or a large campus with multiple buildings. These projects vary in size from $500 ,000 to over $10,000,000. The program contractual vehicle could be directly with the owner or through the general contractor. The risk for the security integrator on these type of projects is very high. These projects, most likely, involve liquidated damages and rigid contractual requirements such as schedule compliance, coordination with other trades, scope changes and billings guidelines (SOV).

The knowledge and skill set required for the program manager to effectively manage these types of projects has to match those of the general or electrical contractor. The program manager needs to know how to play the construction game and be able to stay ahead of the general contractor in every aspect of the project.

How Can We Help


EPC’s has the extensive experience in managing large security projects. We will provide complete program management support services for security integrators seeking expertise in implementing and applying standards and industry best practices to ensure project(s) success.

EPC will work with the management team on a comprehensive program management support program starting with the development of the program playbook to providing training, coaching and continuous mentoring to the program manager and project team during the duration of the project. Program Management Playbook The program management playbook is designed as a guide to provide both the client and the integrator personnel with defined guidelines for the processes involved in managing the project and the program. The playbook provides a tool to help the project stakeholders communicate and set well defined processes during the project or the program life cycle.

The Program Playbook will be customized for a specific program/project and covers the following:

  • Executive Summary

    • Client Background Information

  • Locations

    • Clients Site Location​

    • Key Contact Information​

    • Client Contact Information

    • Integrator Contact Information

  • Scope Summary

    • Overview of Services to be provided

    • Standard Material/Equipment & Pricing

  • Project Procedures

    • Installation Processes

    • Sales to Operations Team Turnover Process

    • Potential Items Required from the Client

  • Project Delivery, Communication, and Installation Guidelines

    • Project Delivery Guidelines

    • Lead Installer Communication Expectations

    • Requirements for Subcontractors

    • Engineering Drawings

    • Programing Standards

    • IT Standards & Procedures

    • Warranty Process

  • Safety Requirements

  • Service Procedures

    • Office contacts

    • T&M Service Rates

    • Onsite Contact Procedures

    • Service Invoicing

    • Service Delivery Process

    • Service Stock Requirements

  • Communication and Escalation

    • Scheduled Report Deliverables

    • Escalation Process

    • Scheduled Meetings and Conference Calls

  • Client Policies and Procedures

Training and Continuous Support


An initial project management workshop will be conducted to the whole project team. The training session covers the principles of project management specifically designed for security projects.

The follow-up sessions will be via e-mails or conference calls with the designated program manager to go over the project progress, any relevant communications from the Client or GC, reviews of meeting minutes, construction schedule, potential change orders and billing submitting and approval. These sessions are designed to provide the program manager with a subject matter expert in construction management on a continuous basis and provide the senior management with an oversight of the project progress and risk mitigation.

Support Program Objective

The objectives of this support program are to:

  • Improve the skill set and competence of the program manager

  • Ensure the program meets its contractually and financial objectives

  • Develop a program playbook to follow in managing the program

  • Design methodologies and tools for the company leadership to manage the performance of the program manager and the project team(s)

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